New Business Enquiries
Existing Nissan Financial Services Customers
Customer Service
If you have any enquiries on existing contracts such as payout requests, please call NFS Customer Service department by either phone on 0800 464 7726, mail at PO Box 83101, Wellington 6440 or by email at at nfsnz_csc@nissan.co.nz.
If you have any enquiries on existing contracts such as payout requests, please call NFS Customer Service department by either phone on 0800 464 7726, mail at PO Box 83101, Wellington 6440 or by email at at nfsnz_csc@nissan.co.nz.
Collections
If you have any enquiries relating to overdue payments, please call Collections on 0800 464 7726, mail at
PO Box 83101, Wellington 6440 or by email at nfsnz_csc@nissan.co.nz.
If you have any enquiries relating to overdue payments, please call Collections on 0800 464 7726, mail at
PO Box 83101, Wellington 6440 or by email at nfsnz_csc@nissan.co.nz.
Complaints, Disputes, Feedback: Please contact NFS first
If you have a complaint or dispute, please contact the NFS Compliance area either by phone on 0800 464 7726, mail at PO Box 83101, Wellington 6440 or by email at nfsnz_csc@nissan.co.nz.
NFS expect their staff to take reasonable steps to address your concerns. If the staff member is not able to resolve your concern, the matter will be referred to our Disputes Officer who will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days or within 45 days from the day of the receipt of your complaint.
If they are unable to provide you with a final response within 45 days, they will inform you of the status of the complaint.
If your finance product is regulated under the Credit Contracts and Consumer Finance Act 2003 and you believe your complaint has not been resolved you may want to refer the matter to a free external dispute resolution service. Nissan Financial Services is a member of an external dispute resolution scheme covering Financial Services which is the Insurance & Savings Ombudsman (ISO). Contact details are: Phone: 0800 888 202, Fax: 04 499 7614, Mail: PO Box 10-845, Wellington, 6143 (New Zealand), Website: www.iombudsman.org.nz
If you have a complaint or dispute, please contact the NFS Compliance area either by phone on 0800 464 7726, mail at PO Box 83101, Wellington 6440 or by email at nfsnz_csc@nissan.co.nz.
NFS expect their staff to take reasonable steps to address your concerns. If the staff member is not able to resolve your concern, the matter will be referred to our Disputes Officer who will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days or within 45 days from the day of the receipt of your complaint.
If they are unable to provide you with a final response within 45 days, they will inform you of the status of the complaint.
If your finance product is regulated under the Credit Contracts and Consumer Finance Act 2003 and you believe your complaint has not been resolved you may want to refer the matter to a free external dispute resolution service. Nissan Financial Services is a member of an external dispute resolution scheme covering Financial Services which is the Insurance & Savings Ombudsman (ISO). Contact details are: Phone: 0800 888 202, Fax: 04 499 7614, Mail: PO Box 10-845, Wellington, 6143 (New Zealand), Website: www.iombudsman.org.nz
